• Train to bed / Bahn zum Bett
  • FreeCityTicket
  • InterCityHotel Berlin Hauptbahnhof
  • Advance Purchase / Frühbucher
  • InterCityHotel Berlin-Brandenburg - Exterior
  • Family / Familie
  • Class reunion / Klassentreffen
  • Meet & Sleep
  • Senior Citizen / Seniorenpreis 65+
  • Event Ticket

Help

Where can I find the contact details?

Contact details for each InterCityHotel can be found on the hotel overview page. If you have an inquiry intended for InterCityHotels, please use the following E-Mail address: neugierig@intercityhotel.com.

What are your opening hours, breakfast and check-in times?

For full details about a certain hotel, please visit the respective hotel page.

Do you offer car parking, and if so, how much does it cost?

Almost all InterCityHotels offer parking lots on-site. At some locations, public car parks are available. Unfortunately it is not possible to reserve parking spaces.

Do you have a pet policy?

Pet policies vary from hotel to hotel. For full details about a certain hotel, please visit the respective hotel page.

Do you have a children policy?

There is a general children policy available for regular rates. Please visit www.familie.intercityhotel.com.

Reservation conditions

For more information about payment options, please visit our Terms & Conditions.

How many rooms can I reserve?

Our website allows you to book up to four rooms per hotel, per reservation, on the same date or on multiple dates. If you need more rooms in the same hotel, please make further reservations or contact the individual hotel's group reservation.

Do I need my credit card to make a reservation?

In order to guarantee your reservation for late arrival, credit card information is required. For special rates, e.g. the Advance Purchase Rate, pre-payment is required and therefore credit card information is essential.

How do I update a reservation?

On any page, you can access the "My Account" link to change your reservation or you can change your reservation by calling the reservation telephone number 00800-78468357 or by using the E-Mail address: reservation@shgres.com

I've lost my reservation number. How can I view or cancel my reservation?

Contact the reservation telephone number 00800-78468357 or you send an E-Mail addressing: reservation@shgres.com.

What payment options do the hotels offer?

All InterCityHotels accept cash in Euro, bank transfers, German EC debit cards, Maestro debit cards and the following credit cards: Visa, Mastercard and American Express. For more information about payment options, please visit our Terms & Conditions.

How do I cancel a reservation?

On any page, you can access the "My Account" link to change your reservation, or you can change your reservation by calling the reservation telephone number 00800-78468357 or by using the E-Mail address reservation@shgres.com.

In case of difficulty, how much cancellation notice do I need to give?

You receive full information about cancellation policy with every reservation confirmation. For questions in regards to cancellation policy, please contact the respective hotel.

Is there any risk involved in giving my credit card number on your website?

No, our site is secured by data encryption.